In some cases, we may be able to provide a partial shipping refund ranging from £1 to £7, depending on the final delivery cost. We always review shipping charges carefully and aim to refund customers whenever possible. If you are eligible for a refund, you will receive a confirmation email within 2 days of your purchase. Refund payments are typically returned within 1–14 business days, depending on your bank's processing times. Thank you for your continued support and understanding.
Dear Customers,
We understand that some customers may feel frustrated with shipping costs, and we would like to provide greater transparency regarding our pricing.
Our business works closely with an overseas supplier, which means we cover significant bulk shipping and flight delivery costs to bring products into the UK. These import and freight charges can exceed £100 per shipment before products even arrive at our warehouse.
Once products arrive in the UK, we ship directly to our customers using first-class delivery services to ensure faster and more reliable delivery times. Domestic shipping costs can vary depending on the size and weight of each order, with some parcels costing up to £10 to ship.
We always aim to keep our prices as fair and affordable as possible. Every shipping charge is carefully calculated based on product weight, import costs, and UK courier rates. Our team continuously monitors shipping programs, courier pricing, and operational expenses to reduce costs wherever possible while maintaining a reliable service.
Despite these challenges, we remain committed to offering highly competitive product prices, especially compared to the significantly higher retail prices often found elsewhere. Customer satisfaction is extremely important to us, and we truly appreciate your continued support, patience, and understanding.
Additionally, due to an ongoing warehouse relocation, product availability and stock levels are currently limited. If an item you wish to purchase is out of stock, please contact us directly and our team will be happy to assist you.
Thank you for your understanding and continued support as we work to improve our services and provide the best possible experience for our customers.